At Olympian Moving, we are dedicated to providing reliable, transparent, and professional moving services to all our clients. We understand that moving can be a complex process influenced by many factors, and our goal is to inform you upfront about potential challenges while offering effective solutions to ensure your move is smooth and stress-free.

Factors Influencing Moving Time

The duration of your move depends on several important factors:

Cargo volume and complexity: Large or heavy items such as furniture, pianos, and specialized equipment require extra time and care.
Distance and route: Interstate moves take longer due to varying road conditions, weather, and federally mandated driver rest periods.
Accessibility: Conditions such as narrow streets, lack of parking, stairs without elevator access, or remote locations can slow down the process.
Seasonal impact: Moving during peak season (May to September) or in adverse weather may extend the timeline.
Administrative factors: Processing of permits, paperwork, and special routing requirements may add time.

Pricing and Estimates

We offer clear and honest pricing based on your provided information and, when possible, a property inspection. Our estimates cover:

Detailed inventory of your belongings
Assessment of routes and loading/unloading conditions
Optional services like packing, furniture assembly/disassembly
Cargo insurance and liability coverage

Note: Final costs may change if the actual cargo size or conditions differ from the information initially provided.

Cancellation Policy

Recognizing that plans change, we offer flexible cancellation terms:

Advance cancellation: Full refund of deposit minus minimal administrative fees.
Late cancellation: Partial refund to cover allocated resources.
Very short notice cancellation: Deposit is non-refundable due to costs already incurred.
Force majeure: Exceptional circumstances are handled individually.

Liability and Loss Coverage

Your belongings are treated with care, and we take responsibility within federal guidelines:

Standard protection: Basic coverage is included in all moves.
Full value protection: Available for an additional fee, providing repair, replacement, or full compensation for losses.

Liability exclusions:

Items packed by clients themselves
Wear and tear from long-distance moves
Damage caused by extreme weather
Transport of prohibited materials and substances

Additional Risks and Client Protection

Possible delays due to road conditions or driver working-hour regulations.
Liability insurance covers any third-party property damage.
We offer optional cargo insurance to further reduce your risk.

Our Support Commitment

At Olympian Moving, we promise:

Transparent communication at every stage of your move
24/7 customer support availability
A personal coordinator dedicated to resolving your issues promptly
Flexibility in handling unusual or complex situations
Fair and timely resolution of any problems

Additional Important Information (Recommended)

Preparation Guidelines: We recommend clients prepare a detailed inventory and adequately inform us about any special instructions or fragile items.
Packing Recommendations: While we offer professional packing services, if you choose to pack yourself, we advise using high-quality materials and clear labeling.
Arrival and Unloading: Sufficient parking and access should be arranged at both origin and destination locations to avoid delays.
Payment Terms: We clearly define payment methods, schedules, and accepted forms of payment to ensure smooth transactions.
Customer Feedback: We value client feedback to continually improve our services and encourage open communication after your move.

We know that moving can be stressful, and our priority is to make the entire experience organized, comfortable, and worry-free. Your trust and peace of mind are of utmost importance to Olympian Moving.